At Preston Voyages, we strive to deliver your outdoor gear and adventure essentials safely and efficiently to your doorstep, no matter where you are in the world.
Order Processing
All orders are processed within 2 to 3 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day. Once your order is processed, you will receive a confirmation email with your shipment details.
Shipping Charges
Shipping costs are calculated based on the weight, size, and destination of your order. Any applicable charges will be displayed at checkout before you complete your purchase.
Tracking Information
Once your order has been shipped, a tracking number will be provided to help you monitor your delivery status. You can use this tracking number on our carrier’s website to stay updated on your shipment’s progress.
Delayed or Lost Packages
While we work closely with our logistics partners to ensure timely delivery, delays may occasionally occur due to unforeseen circumstances. If your order is delayed or appears to be lost, please contact us at [email protected], and our support team will assist you promptly.
Damaged Packages
If your package arrives damaged, please contact us within 3 days of delivery with photos of the damage. We will investigate the issue and arrange a replacement or refund if applicable.
Contact Us
For any shipping-related questions or assistance, please reach out to us at:
Email: [email protected]