At Preston Voyages, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent return and refund process.
Returns
You may return any unused and unopened item within 14 days of receiving your order. To be eligible for a return, the product must be in its original packaging, unused, and in the same condition that you received it.
To initiate a return, please contact our customer support team at [email protected] within the 14-day period, providing your order number and details of the item you wish to return. Our team will guide you through the return process.
Please note that customers are responsible for the return shipping costs unless the item received was defective or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a full or partial refund will be issued within 7 to 10 business days through your original method of payment (cash on delivery refunds will be issued via bank transfer or store credit, as applicable).
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at [email protected] within 3 days of delivery. We will arrange a replacement or refund at no additional cost to you.
Non-Returnable Items
For hygiene and safety reasons, certain items such as personal gear, undergarments, or customized products may not be eligible for return unless they arrive damaged or defective.
Contact Us
For any questions or assistance regarding returns or refunds, please reach out to us at:
Email: [email protected]